{"id":4126,"date":"2013-01-02T12:15:24","date_gmt":"2013-01-02T11:15:24","guid":{"rendered":"https:\/\/clone.cwms1.dm-c.it\/2013\/01\/natural-language-understanding-for-remote-customer-care\/"},"modified":"2022-01-19T11:33:21","modified_gmt":"2022-01-19T10:33:21","slug":"natural-language-understanding-for-remote-customer-care","status":"publish","type":"post","link":"https:\/\/dm-c.it\/2013\/01\/natural-language-understanding-for-remote-customer-care\/?lang=en","title":{"rendered":"Natural Language Understanding for remote Customer Care"},"content":{"rendered":"<div class=\"dmc-contrib-box\">\n<div class=\"dmc-contrib-photo\">\n<div class='gdl-image-frame shortcode-image-' style='max-width: 100%; float: ; width: 65px; height: 65px; '><a href='https:\/\/dm-c.it\/authors\/paolo-turriziani.jpg' data-rel='prettyPhoto'  title='Paolo Turriziani' ><img data-src='https:\/\/dm-c.it\/authors\/paolo-turriziani.jpg' style='width:65px; height:65px;' alt='' src='data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' class='lazyload' \/><noscript><img src='https:\/\/dm-c.it\/authors\/paolo-turriziani.jpg' style='width:65px; height:65px;' alt='' \/><\/noscript><\/a><\/div>\n<\/div>\n<div class=\"dmc-contrib-name\">Paolo Turriziani<\/div>\n<div class=\"dmc-contrib-azienda\">Interactive Media SpA<\/div>\n<div class=\"dmc-contrib-ruolo\">Presidente<\/div>\n<\/div>\n<p>Interactive Media SpA, founded in 1996, develops in its R&#038;D centers in Rome and Trento (in collaboration with the local university) the software products IM.Meltemi\u00ae and IM.MIND\u00ae to build, within the Contact Center, Customer Service Automation Solutions for interactive multi-channel services (phone, smartphone, tablet, web, email).<\/p>\n<p>Interactive Media Solutions, both on phone and web, are characterized by human-like interactivity and are based on software models known as Virtual Conversational Agents that use multimodality, fifth generation Avatar, open-ended questions approach, linguistic technologies for natural language understanding. <\/p>\n<p>Interactive Media solutions improve the efficiency of the Call Center and its operators, increasing the quality perceived by customers and the availability of services (24\/7).<\/p>\n<p>The company has developed in Italy and Latin America solutions both on-site and outsourced, operating on the market both directly and in collaboration with leading Business Integrators.<\/p>\n<p>Active since its foundation in the field of interactive services and always attentive to new technologies and standards, Interactive Media continues to develop technical skills to create innovative products and applications such as the Chiamataxi 060609 service for Roma Capitale, the voice automation for the National Health Service in Argentina and the management of Medical certificates of illness for the Italian Social Security Agency (INPS).<\/p>\n<div style='clear:both; height:20px' ><\/div>\n<div class=\"shortcode1-2\"><div style=\"text-align:center;\"><a href=\"https:\/\/dm-c.it\/?lang=en#dmc-abroad\" target=\"_self\" class=\"gdl-button shortcode-large-button\" style=\"color:#FFFFFF; background-color:#c61e1e; border-color:#bc1c1c; \">Featured<\/a><\/div>\n<\/div>\n<div class=\"shortcode1-2\"><div style=\"text-align:center;\"><a href=\"https:\/\/dm-c.it\/abroadto-community-italian-companies\/abroad-to-article-archive\/\" target=\"_self\" class=\"gdl-button shortcode-large-button\" style=\"color:#FFFFFF; background-color:#c61e1e; border-color:#bc1c1c; \">Archive<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Interactive Media Solutions, both the phone and on the web, are characterized humanization of dialogue-person system and are based on models software known as Virtual Agents Conversational &#8230;<\/p>\n","protected":false},"author":6,"featured_media":3333,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":"","wds_primary_category":0},"categories":[61],"tags":[],"_links":{"self":[{"href":"https:\/\/dm-c.it\/wp-json\/wp\/v2\/posts\/4126"}],"collection":[{"href":"https:\/\/dm-c.it\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dm-c.it\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dm-c.it\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/dm-c.it\/wp-json\/wp\/v2\/comments?post=4126"}],"version-history":[{"count":0,"href":"https:\/\/dm-c.it\/wp-json\/wp\/v2\/posts\/4126\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dm-c.it\/wp-json\/wp\/v2\/media\/3333"}],"wp:attachment":[{"href":"https:\/\/dm-c.it\/wp-json\/wp\/v2\/media?parent=4126"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dm-c.it\/wp-json\/wp\/v2\/categories?post=4126"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dm-c.it\/wp-json\/wp\/v2\/tags?post=4126"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}